At Ritz99, we believe gaming should always be enjoyable — never stressful. This page outlines the tools, resources, and guidance available to help every Malaysian player stay in control of their gambling.
Ritz99 is a platform built for adults who enjoy the thrill of online gaming — slots, live dealer casino, sports betting across the EPL and Liga Super Malaysia, esports wagering on Dota 2, Mobile Legends, and Valorant, and much more. But we've never lost sight of one fact: gambling carries real risk, and that risk can affect players who aren't careful.
That's why responsible gambling isn't a footnote at Ritz99 — it's a core operational priority. We provide real, accessible tools for deposit limit management, session time tracking, reality checks, and full self-exclusion. None of these require you to speak to anyone or wait for approval. They're available from your account settings, immediately, any time you need them.
We apply a firm minimum age of 21 years across the entire platform, enforced through our Know Your Customer (KYC) verification process. No exceptions. We also actively monitor account activity patterns to identify players who may benefit from a proactive conversation about their gaming habits — because sometimes the most responsible thing we can do is reach out before a problem becomes serious.
If you're reading this because you're concerned about your own gambling or someone else's, you're in the right place. Read on for the tools Ritz99 provides, the warning signs to watch for, and the support organisations available in Malaysia and internationally.
Emergency Support: If gambling is causing you or someone you know serious harm right now, please reach out to a support organisation. Talian Kasih (15999) provides crisis and welfare support in Malaysia. Text only — do not use as a clickable link from this page. Full resource details are listed further below.
These features are available to all registered accounts. No special requests needed — find them directly in your account settings.
Set a personal cap on how much you can deposit per day, week, or month. Once a limit is in place, it cannot be increased for a minimum cooling-off period — protecting you from impulsive decisions during a losing streak. Minimum deposit at Ritz99 is RM50.
Limit how long you can play in a single session. When your time is up, the Platform will notify you and — if you choose — log you out automatically. This is one of the simplest and most effective tools for maintaining healthy play patterns over time.
Configure periodic pop-up notifications that show your current session duration, total bets placed, and net win/loss position. Reality checks help you stay aware of your actual gambling activity rather than losing track of time or money spent during long sessions.
Not ready for full self-exclusion but need a break? Request a short-term cool-off period — from 24 hours up to 6 weeks. During this time your account will be suspended. You won't be able to log in, deposit, or place bets, giving you the space to reset.
Request a temporary self-exclusion (3 months, 6 months, or 1 year) or a permanent account closure. Self-exclusion takes effect within 24 hours of request. Once applied, it cannot be reversed during the chosen period — this is by design, to protect you from impulsive reversals.
Our responsible gambling support team is available 24 hours a day, 7 days a week. Reach us via live chat on the Platform. All conversations are handled with complete confidentiality. If you're unsure which tool is right for your situation, just ask — we're here to help without judgment.
How to access these tools: Log in to your Ritz99 account → navigate to Account Settings → select the Responsible Gambling section. All tools listed above are available there. If you cannot find the section or need immediate assistance, contact our 24/7 live chat team directly.
Problem gambling doesn't always look obvious. It can develop gradually, and many people don't recognise the signs in themselves until the situation has already become difficult to manage. The following patterns are commonly associated with gambling that has moved beyond healthy entertainment:
Spending more money than you planned to, or more than you can genuinely afford to lose.
Chasing losses — placing bigger bets to try to recover money already lost.
Borrowing money, selling possessions, or skipping essential bills to fund gambling.
Feeling irritable, anxious, or restless when you're not gambling or can't access the Platform.
Spending significantly more time gambling than you intend to — hours passing without notice.
Hiding your gambling activity from family, friends, or colleagues in Kuala Lumpur, Penang, Johor Bahru, or wherever you are in Malaysia.
Using gambling as a coping mechanism for stress, anxiety, depression, or personal problems.
Neglecting work, study, relationships, or family responsibilities because of time or money spent on gambling.
Attempting to stop or cut down on gambling repeatedly but being unable to follow through.
If any of these apply to you: You don't need to have experienced all of these signs for your gambling to be a problem. Even one or two of the above is worth taking seriously. Use the tools available in your account or reach out to our support team — or to an external support organisation listed further on this page.
The following questions are adapted from standardised problem gambling screening frameworks. Answer honestly — this is for your own awareness, not for submission to anyone.
Answer "Yes" or "No" to yourself for each question, covering the past 12 months.
Have you bet more money than you could afford to lose?
Have you needed to gamble with larger amounts of money to get the same level of excitement?
Have you returned to gambling the next day to try to win back money you had lost?
Have you borrowed money or sold anything to fund your gambling?
Have you felt that gambling was causing you financial, relationship, or health problems?
Have you felt guilty, ashamed, or secretive about your gambling activity?
Have you tried to stop gambling but found yourself unable to?
Have you ever gambled to escape problems, loneliness, or difficult emotions?
If you answered "Yes" to two or more questions, it may be worth speaking to someone. Ritz99's support team and the external resources listed on this page are both good places to start. You can also set a deposit limit or request a cool-off period immediately through your account settings.
Setting a deposit limit is one of the most effective ways to stay in control of your spending at Ritz99. Here's exactly how to do it — it takes less than two minutes.
Access the Platform and sign in to your registered account as normal.
Click your account profile icon in the top right corner of the interface and select "Account Settings" from the dropdown.
Within Account Settings, locate the "Responsible Gambling" tab. This is where all player protection tools are housed.
Select Daily, Weekly, or Monthly deposit limit. Enter your preferred limit amount in Malaysian Ringgit (MYR). The minimum deposit is RM50 — your limit must be at or above this threshold.
Review your selection and confirm. The limit takes effect immediately. You will receive an email confirmation. To increase a limit, a mandatory 7-day cooling-off period applies — decreases take effect at once.
Need help? If you encounter any issue setting your deposit limit, contact our live chat support team 24/7. We can guide you through the process or apply limits on your behalf if required.
Self-exclusion is the most decisive player protection tool we offer. Here's everything you need to know before requesting it.
Any real-money balance remaining in your account at the time of self-exclusion will be refunded to your verified withdrawal method after processing. Bonus funds will be forfeited. This process typically completes within 3–5 business days.
Important: Self-exclusion cannot be reversed during the chosen period, regardless of circumstances. This is a deliberate safeguard. If you have chosen a temporary exclusion and your period expires, you must contact our support team to manually reactivate your account — it does not open automatically. We strongly recommend using this window to access additional support resources before deciding to return to gambling.
Ritz99 enforces a firm minimum age of 21 years for all account registrations and platform access. This is non-negotiable. We apply KYC verification to every account before withdrawal privileges are granted, and this process includes mandatory age verification against a government-issued identification document such as a Malaysian IC (MyKad), Driver's Licence, or valid Passport.
Any account found to belong to a person under the age of 21 will be permanently closed immediately upon discovery. Associated balances will be returned to the relevant payment source after a review period. Attempts to circumvent age verification through false documentation will be reported to relevant authorities.
Parents and guardians in Malaysia are encouraged to implement device-level parental controls on any shared computers, tablets, or smartphones to prevent minors from accessing online gambling platforms, including Ritz99. If you believe a minor has registered an account, please contact our support team immediately at [email protected] — listed as plain text, not a link.
For players aged 21 and above only. Ritz99 takes underage gambling seriously and enforces this requirement without exception.
The following organisations provide confidential support for individuals and families affected by problem gambling. All references below are text-only — no clickable links to external sites are provided on this page.
A 24-hour welfare helpline operated by the Malaysian Ministry of Women, Family and Community Development. Provides crisis counselling, referrals, and welfare assistance for individuals and families experiencing distress, including gambling-related hardship.
GamCare is a leading international provider of information, advice, and support for anyone affected by problem gambling. They offer a free helpline, online chat support, and a national network of face-to-face treatment services. Reference: GamCare (text only).
Gamblers Anonymous is a fellowship of individuals who share the common goal of overcoming compulsive gambling. Meetings are held worldwide, including in Malaysia. The 12-step programme has helped many people in Kuala Lumpur, Penang, and across the country.
The Mental Illness Awareness and Support Association (MIASA) in Malaysia provides support, information, and referral services for individuals experiencing mental health challenges, including those linked to compulsive gambling behaviour. Reference: MIASA (text only).
Our own responsible gambling support team is available around the clock via live chat. All conversations are handled confidentially. Whether you want help setting limits, requesting a cool-off, or simply need someone to talk to about your gaming habits — reach out. We're here without judgment, 24 hours a day.
Email: [email protected] (plain text — not a link)
If you share a device with a younger family member, it's important to take practical steps to ensure they cannot access gambling websites, including Ritz99. Here are the measures we recommend:
Enable parental control settings on shared computers, tablets, and mobile phones. Both Android and iOS devices include built-in family safety features.
Use internet filtering software at the router or device level to block access to online gaming and gambling domains for household users under 21.
Never share your Ritz99 login credentials with anyone, including family members. Your account and its funds are your personal responsibility.
Have open conversations with young people in your household about the risks of gambling. Education is the most powerful protection tool available.
Ritz99 is at its best when players are in control — setting limits, playing within their means, and treating every session as entertainment rather than income. If you're in a good place, we'd love to have you on the Platform.
If gambling is negatively affecting your life or the life of someone you care about, please use the responsible gambling tools in your account settings or contact our support team at [email protected] — displayed as plain text only.