Please read these Terms and Conditions carefully before using the Ritz99 platform. By registering an account or placing a bet, you confirm that you have read, understood, and agreed to be bound by these terms in full.
A quick summary of our most important terms before you read the full document below.
Ritz99 is strictly for players aged 21 and above. Underage gambling is illegal and will result in immediate account closure and forfeiture of funds. All accounts are subject to KYC age verification.
Each player may hold only one Ritz99 account. Duplicate accounts will be suspended and associated funds may be confiscated in accordance with our anti-fraud policy.
All promotional bonuses are subject to wagering requirements. Bonus funds must be rolled over the specified number of times before withdrawal is permitted. Full terms apply per promotion.
Accepted payment methods include Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank, CIMB, Public Bank, and cryptocurrency. Withdrawals are processed to the same method used for the original deposit where possible.
You are responsible for maintaining the confidentiality of your login credentials. Ritz99 will never ask for your password. Report any suspected unauthorised access to our 24/7 support team immediately.
Ritz99 provides deposit limits, session reminders, and self-exclusion tools. If gambling is negatively affecting your life, please visit our Responsible Gambling page and use the available support tools.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and Ritz99 ("the Company", "we", "our", "us"), the operator of the online gaming and sports betting platform accessible at ritz99.cam (the "Platform").
Ritz99 is an online gaming platform operating under applicable international standards, providing casino games, live dealer tables, sports betting, esports wagering, and related entertainment services to eligible players. These Terms govern your access to and use of the Platform, including all products, features, content, and services offered therein.
These Terms are written in English and are specifically designed for use by our Malaysian player base. Where currency amounts are referenced, they shall be expressed in Malaysian Ringgit (MYR / RM) unless otherwise stated. References to payment methods reflect options available to Malaysian residents, including Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and supported cryptocurrencies.
Important: If you do not agree to these Terms in their entirety, you must immediately cease using the Ritz99 Platform and close your account. Continued use constitutes unconditional acceptance of these Terms.
For the purposes of these Terms, the following definitions shall apply:
| Term | Meaning |
|---|---|
| Account | The personal registered account created by a Player on the Ritz99 Platform. |
| Bonus Funds | Credits awarded as part of a promotion, subject to wagering requirements prior to withdrawal. |
| KYC | Know Your Customer — the identity and age verification process required before withdrawals are processed. |
| Platform | The Ritz99 website, mobile interface, and all associated services accessible at ritz99.cam. |
| Player Funds | Real-money deposits made by the Player, excluding any Bonus Funds. |
| Promotional Terms | Specific terms attached to any bonus, cashback, free bet, or loyalty reward offer. |
| RNG | Random Number Generator — certified software ensuring fair and unpredictable game outcomes. |
| Self-Exclusion | A voluntary restriction placed on an account limiting or preventing access to gambling activity. |
| Wagering Requirement | The number of times bonus funds must be played through before they may be withdrawn as cash. |
| Withdrawal | A request by the Player to transfer funds from their Ritz99 Account to a nominated payment method. |
By creating an account on the Ritz99 Platform, accessing any game or service, or making a deposit, you confirm and warrant that:
These Terms shall be read in conjunction with our Privacy Policy and any applicable Promotional Terms. In the event of any conflict between these Terms and Promotional Terms, the Promotional Terms shall apply specifically to the promotion in question, and these Terms shall govern all other matters.
To be eligible to register and maintain an account with Ritz99, you must satisfy all of the following criteria at the time of registration and on an ongoing basis:
You must be at least 21 years of age. This is a firm minimum — no exceptions will be made. Ritz99 employs strict age verification procedures, including KYC document review, to enforce this requirement. Any account found to belong to a person under 21 will be immediately closed, all balances forfeited, and the matter may be referred to relevant authorities.
Underage Gambling: It is an offence for persons under 21 to participate in gambling activities on this Platform. Parents and guardians are encouraged to implement parental controls on shared devices to prevent underage access.
Each individual may register only one Ritz99 Account. This restriction applies per person, per household, per device, and per payment method. The Company reserves the right to close all duplicate accounts and withhold any associated balances or winnings.
The Platform is intended for eligible users. It is the Player's sole responsibility to ensure that accessing and using the Platform is lawful in their country or jurisdiction of residence. Ritz99 does not accept registrations from jurisdictions where online gambling is explicitly prohibited by local law.
You must not register or place bets while under the influence of alcohol, drugs, or any substance that impairs your judgment. Participation must always be voluntary. If you are experiencing problems with gambling, please visit our Responsible Gambling page before continuing to use the Platform.
When registering an account, you must provide accurate, current, and complete information as requested during the sign-up process. This includes your full legal name, date of birth, residential address (Malaysian players may provide addresses in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other Malaysian city), email address, and contact number.
You are responsible for maintaining the accuracy of your account information. You must update your details promptly if any information changes. Providing false or misleading registration information constitutes a material breach of these Terms and will result in account suspension or permanent closure.
You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. Ritz99 will never ask you to disclose your password under any circumstances. Any activity conducted through your account while your credentials are in use will be deemed to have been authorised by you.
If you suspect unauthorised access to your account, you must notify Ritz99 immediately via our 24/7 live support. We recommend enabling two-factor authentication where available. Ritz99 shall not be liable for any losses arising from unauthorised account access where the Player has failed to maintain the security of their credentials.
Ritz99 is required to conduct identity verification in accordance with applicable anti-money laundering (AML) and Know Your Customer (KYC) standards. KYC verification is mandatory before any withdrawal request will be processed.
Verification typically requires submission of the following documents:
The Company reserves the right to request additional documentation at any time, including but not limited to source-of-funds declarations for high-value transactions. Failure to provide requested documents within a reasonable timeframe may result in account suspension.
Verification Timeline: KYC reviews are typically completed within 24–48 hours of document submission. Players will be notified by email upon approval or if additional information is required.
Ritz99 accepts deposits via a range of payment methods tailored to the Malaysian market, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, credit and debit cards, and selected cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Litecoin (LTC).
The minimum deposit amount is RM50 unless otherwise specified in a promotion. Maximum deposit limits may vary by payment method and account tier. All deposit amounts are denominated in Malaysian Ringgit (MYR) and credited to your account at the prevailing exchange rate where applicable.
Cryptocurrency deposits are accepted subject to network confirmation. Fiat-equivalent values are calculated at the market rate at the time of confirmed receipt. A 2% crypto deposit bonus (up to MYR 688) may apply subject to current promotional terms and wagering requirements.
Withdrawal requests may be submitted at any time via the cashier section of the Platform. Withdrawals are processed subject to the following conditions:
Estimated processing times by payment method are as follows:
These are estimated timelines and may be affected by third-party processing times, banking hours, or security review requirements. Ritz99 shall not be liable for delays caused by external payment processors or banking institutions.
Minimum withdrawal amount is RM100. Maximum withdrawal limits are determined by the Player's VIP tier and may be reviewed by contacting our support team. The Company reserves the right to process large withdrawals in instalments at its discretion.
Ritz99 offers a variety of promotions, including welcome bonuses, reload bonuses, cashback offers, referral rewards, and VIP programme incentives. All promotions are subject to specific Promotional Terms which will be communicated at the time of offer.
Players may earn referral bonuses by inviting friends to register and deposit on the Platform. The referred player must be a new Ritz99 user with no prior account. Referral bonuses are subject to wagering requirements and are credited only after the referred player completes their first qualifying deposit.
Note: Bonus offers and their specific wagering requirements, minimum deposit amounts, time limits, and eligible games are listed in full on the relevant promotion page and are subject to change. Always review current Promotional Terms before claiming an offer.
The following activities are strictly prohibited on the Ritz99 Platform. Engaging in any of these activities may result in immediate account suspension, permanent closure, and forfeiture of all funds held in your account:
Fraudulent Activity: Ritz99 actively monitors for fraudulent behaviour. The Company reserves the right to report suspicious activity to relevant financial and law enforcement authorities without prior notice to the account holder.
All bets placed on the Ritz99 sports betting platform are subject to the specific rules governing the relevant sport, event, and market type. Players are advised to familiarise themselves with applicable betting rules before placing wagers.
Where a bet is placed at odds that are manifestly incorrect as a result of a system error or typographical mistake (a "palpable error"), Ritz99 reserves the right to void the bet and return the stake to the Player. Examples include, but are not limited to, odds that are significantly out of line with the genuine market, inverted odds, or duplicate market listings.
Live in-play betting is offered on selected events including EPL matches, Liga Super Malaysia fixtures, UFC bouts, and esports tournaments. Live bet acceptance may be delayed or suspended at any time during an event. Ritz99 shall not be liable for connectivity issues that prevent a Player from placing or amending a live bet.
Ritz99 is firmly committed to responsible gambling. Gambling is intended solely as a form of entertainment and must never be used as a means of generating income or resolving financial difficulties. The Platform is exclusively for players aged 21 and above.
The following tools are available to all registered players:
For comprehensive guidance and external support resources, please visit our dedicated Responsible Gambling page.
Underage Gambling: It is strictly prohibited for persons under 21 years of age to access or use the Ritz99 Platform. Parents and guardians should take appropriate measures to prevent underage individuals from accessing gambling services.
All content on the Ritz99 Platform, including but not limited to text, graphics, logos, game assets, software, user interfaces, trademarks, and trade names, is the exclusive property of Ritz99 or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, non-commercial use in accordance with these Terms. You must not copy, reproduce, distribute, republish, or create derivative works from any content on the Platform without the prior written consent of Ritz99.
The Ritz99 brand name, logo, and associated marks are the exclusive property of the Company. Unauthorised use of our trademarks or brand assets is strictly prohibited.
To the fullest extent permitted by applicable law, Ritz99 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:
Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, or any other liability that cannot be limited or excluded under applicable law.
Platform Availability: Ritz99 does not guarantee uninterrupted access to the Platform. Scheduled maintenance, emergency updates, and events beyond our reasonable control may affect availability. We will make reasonable efforts to notify Players of planned downtime in advance.
Ritz99 reserves the right to amend, modify, or update these Terms at any time. Material changes will be communicated to registered Players via email notification and/or a prominent notice on the Platform. Non-material changes (such as typographical corrections or minor clarifications) may be implemented without specific notice.
The effective date of the current version of these Terms is displayed at the top of this page. Your continued use of the Platform following the publication of any amendments constitutes acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and request account closure.
These Terms and any dispute or claim arising in connection with them or the Ritz99 Platform shall be governed by and construed in accordance with the laws applicable to the Company's jurisdiction of operation.
In the event of any dispute between a Player and Ritz99, the parties shall first attempt to resolve the matter amicably through our customer support team. Players may escalate unresolved complaints by submitting a formal written complaint to our designated complaints email address. Ritz99 commits to responding to all formal complaints within 10 business days.
If a dispute cannot be resolved internally, either party may seek resolution through appropriate legal channels or any applicable alternative dispute resolution body.
Language: These Terms are written in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the Ritz99 Platform, please contact our support team:
For responsible gambling support queries, please visit our Responsible Gambling page which contains additional contact information and external support resources relevant to Malaysian players.
Now that you've reviewed our Terms and Conditions, you have everything you need to get started. Thousands of Malaysian players are already in the game — slots, live football, live dealer tables, and more.